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Customer Service
- Privacy & Security
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Mostly Memories believes that online privacy is important. We believe you have the right to know what information is being collected and how that information is used. Because we strive to make your online experience as convenient as possible, we do collect some personal information at times when it is needed. However, we do not obtain personal information without your knowledge and consent. Mostly Memories believes that online privacy is important. We believe you have the right to know what information is being collected and how that information is used.
Collection of Information
When you visit mostlymemories.com, place a retail or wholesale order, sign up for our newsletter, or participate in a survey or contest, some information may be collected. Here is the information that may be collected:
* Tracking information for statistical purposes. This includes IP address, last page visited, operating system, browser type, and pages visited while on our web site. This is used to help us better understand our users habits while on our web site. * Email Newsletter Subscription – If you sign up for our online newsletter your Name and Email address is stored. * Order Info – If you place an order with us we collect the necessary information to ship your order. * Surveys and or Contests – We collect any information you submit while participating in any online surveys or contests, sweepstakes, etc. * Online Accounts – We collect the necessary information when a user signs up for an online account.Sharing Information
Mostly Memories believes your personal information should remain private. Therefore we do not share, sell, or provide in any other way, any of our users information. We may however disclose information when necessary to comply with any regulations, local, state or federal laws, or government requests. We may also disclose information if it is necessary to identify, contact you or if required by law.How we use Information Collected
We use information collected on our web site for web statistics, product sales statistics, as well as for user convenience. We may collect and store non-identifiable information on our web site for statistical purposes. We only store identifiable information when needed such as order information and account information.Security
We believe that security is the number one priority when running an e-commerce web site such as ours. Our web site is hosted on a secure server and we utilize SSL Server Certificate software. We encrypt any and all personal information while it is being transferred at order check out. Our network and web server is also behind a firewall and all information is safe from unauthorized users. We take web security very seriously.“Cookies”
“ Cookies” are small bits of data that is stored on your hard drive by web sites to save information for the next time a user visits, such as your name or cart contents. Our web site does make use of cookies to ensure convenience to our users.Privacy Policy Changes
We have the right at any time to make changes to this privacy policy. If there are changes they will be posted immediately to this page. If you have any questions about this privacy policy, you may email us at any time at info@mostlymemories.com. - Returns & Replacements
- Mostly Memories is committed to your satisfaction. If any purchase fails to meet your expectations, please return the product to us. You may return all items from Mostly Memories within 30 days from the purchased date. Customer pays for return shipping costs unless item is damaged. Then Mostly Memories will pay the return shipping cost. Please enclose a copy of the invoice/packing slip, the product and the original packaging in your return. If you are exchanging, the product must be unused and in resalable condition. We do not accept returns sent COD. Only authorized returns are accepted. If you have a return, please call our toll free number, 1-800-495-1680, or simply email us a info@mostlymemories.com
